FAQ's
1. What products does Gecktron sell?
We specialize in Power Banks, Security & Protection devices, and Alarm Systems. Our products are carefully selected to provide reliability, safety, and convenience in your daily life.
2. Do you ship internationally?
Yes! We offer worldwide shipping, so no matter where you live, you can order from Gecktron with confidence.
3. How long will it take to receive my order?
Estimated delivery times are:
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United States & Canada: 7–12 business days
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United Kingdom & Europe: 7–15 business days
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Australia & New Zealand: 10–18 business days
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Rest of the World: 10–20 business days
(Delivery may vary depending on customs clearance or courier delays.)
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to follow your package’s journey in real time.
5. What if I entered the wrong shipping address?
If you made a mistake in your address, please contact us immediately at gecktron935@gmail.com. If the order hasn’t shipped yet, we can update it. Unfortunately, if it has already been dispatched, we cannot guarantee changes.
6. Do I need to pay customs fees or import taxes?
Some international orders may be subject to customs fees, duties, or taxes. These charges are determined by your country’s regulations and are the responsibility of the customer.
7. What is your return policy?
We want you to be satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 7 days of delivery at gecktron935@gmail.com and our team will guide you through the return or replacement process.
8. How do I contact Gecktron?
For any inquiries, support, or partnership opportunities, you can reach us at:
📧 gecktron935@gmail.com